Orders, Payments And Returns
How To Order
Here’s how it works: you place your order, we process it, and then we ship.
Ordering takes a few seconds. Once received orders are usually processed the same day. Any orders placed after 2 pm or on weekends are processed the next working day. One of our couriers takes it from there. You’ll get a notification email or text message from them with a tracking number as soon as your package has shipped. Then it’s on the way.
We currently use UK Mail as the courier for deliveries. For some international deliveries, we will use DHL. Both of these companies provide tracking details, via email or text message, which can be used to check on the status of your delivery.
Everybody makes mistakes. If you need to make any changes to your order please contact us know as soon as possible.
We are unable to make any changes once the order has been dispatched.
Special Order Items
There are a few products we don’t always keep in stock. You will see these items marked as a Special Order Item in the product title.
When you place an order for one of these products, we will get it into stock for you. Any orders including a Special Order Item will only be sent once all the products are in stock and ready to be dispatched.
Please bear in mind that this means orders containing Special Order Items can take up to 2 weeks to arrive. We will contact you with an estimated delivery date once the order has been placed.
With certain products, even though we don’t currently have them in stock, they are still available for purchase. These are called a back-orders. By placing a back-order your order takes priority when the item comes back into stock.
If you purchase a back-order item, your payment will be taken at the time of purchase. The product will then be dispatched as soon as it comes back into stock. Orders will be sent using your chosen shipping method.
Please note, orders containing any back-order items will only be released once we have all items in stock. This includes non-back-order items that are on the order.
Ways To Pay
You can choose your preferred method of payment at checkout. We accept payment via the following methods.
- American Express
Here are a few things to check if your payment didn’t go through: Check that your card’s billing details, such as the security code and billing address, match what you’ve entered into our system. Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these applies, please contact us. We’re always happy to help.
How To Return Your Order
Products can be returned within 30 days of the date of purchase. All returned items must be in the same condition you received them in. Due to the high sensitivity of some of our products we are unable to accept returns on any photo-sensitive materials – including film and darkroom paper.
Please email firstname.lastname@example.org if you intend on returning an item. Goods being returned remain the responsibility of the customer until they arrive back with us. We strongly recommend using a tracked and insured service when returning items via the post.
Postal returns should be sent to:
Parallax Photographic Coop
17a Electric Lane, Brixton
London SW9 8LA
Please include a copy of the original invoice we sent with your order. Once we receive your item, you will be refunded via your original payment method, minus the original shipping costs. It can take up to 10 working days for the funds to appear on your statement.
Damaged or Faulty Goods
We make sure every order is carefully wrapped, but unfortunately, from time to time things do get damaged in transit. If there is anything wrong with your order please let us know as soon as possible. Damages should be reported to us immediately, including photos of the damaged item(s) as well as the packaging. We will then offer you either a replacement or a full refund.
We are unable to directly exchange online orders. If you wish to change an item, you will need to return it for a refund and then make a new purchase.